E-government in Malaysia

The E-government initiative was launched to lead the country into the Information Age. It will improve government's operation internally, and delivers services to the people of Malaysia. It is purposely to improve the convenience, accessibility and quality of interactions with citizens and businesses. Besides that, it also will improve information flows and processes within government to improve the speed and quality of those policies.

The 7 pilot projects of the Electronic Government Flagship Application are as follows:

1. Project Monitoring System (SPP II)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-Services)
6. Electronic Labour Exchange (ELX)
7. E-Syariah

Citizen's adoption strategies :

1. Service Quality
Government must be able to provide faster services to citizen in order to attract more citizen involved in e-government service. For example, when someone leave a message, government should respond to them and help them to solve the problem.

2. Customer Satisfaction
E-Government adoption requires that citizens show higher levels of satisfaction with the online service provided by the government. A higher level of customer satisfaction will increase the rate of e-Government adoption.

3. Webpage design
The design of the webpage must be user friendly and easy to use. For example, in the website, there should has a option to choose the language that citizen familiar with such as english, malay and mandirin. This will allow a wide range of citizen involved in e-government.

References :
- Malaysia, Information and Communication Technology
- E-government in Malaysia